Happy with what I received. However when I ordered they found them out of stock, I had to chase when they didn’t arrive. Communication when I made contact was excellent but would have been better if I’d just had an email to say there would be a delay.
Excellent hat, as tested on a walk over the Forth Road Bridge in the teeth of storm Chandra.
Kept my head dry and did not fly off into the River Forth!
Nice shirt, fits well, good as an over shirt.
The website offered the sleeping bag liner with out size. The British army sleep system comes in two sizes med and large. So the order was sent out as a med which will not fit and is too small for me. After returning it at my own cost days went by with no contact and I phoned in the end. The return said to put the original receipt in which I did also writing my details on the return address. The person I spoke to didn’t seem to have any idea about the size difference but said they would try to sort it out. More days went by and I received a phone call to say was either the person who had returned the sleeping bag and they were trying to source an inner liner of a large size.
I do think that there should be a size choice placed on the website and that there should be a better returns policy.
I am still waiting for the liner to be returned to me and at no point has anybody offered me an apology or to pay the return postage that I had to make. I have to say this has left me disappointed.
