For general enquiries please contact Becketts Store on +44 (0) 1603 551008 or email us at enquiries@beckettsstore.com
Postal Address: Becketts Store, 75-77 Dereham Road, Norwich, Norfolk, NR2 4HT, United Kingdom.
Please note that orders from outside the UK may have to pay import duties.
Deliveries to the United Kingdom
Becketts Store charges £4.50 for all orders delivered to the United Kingdom. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery. UK deliveries generally take 2-5 days to fulfil. High value UK deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process.
Deliveries to Europe (excluding Turkey)
Deliveries to Europe have 3 categories. 'European Standard Delivery' and 'European Medium Weight Delivery' & 'European Heavy Weight Delivery'.
European Standard Delivery (0kg-1.9kg)
Becketts Store charges £12.50 for all orders using European Standard Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
European Medium Weight Delivery (2kg-14.9kg)
Becketts Store charges £35 for all orders using European Medium Weight Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
European Heavy Weight Delivery (15kg-50kg)
Becketts Store charges £75 for all orders using European Heavy Weight Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
Deliveries Worldwide
Deliveries Worldwide have 3 categories. 'Worldwide Standard Delivery' , 'Worldwide Medium Weight Delivery' and 'Worldwide Heavy Weight Delivery'.
Worldwide Standard Delivery (0kg-1.9kg)
Becketts Store charges £16.00 for all orders using Worldwide Standard Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
Worldwide Medium Weight Delivery (2kg-2.9kg)
Becketts Store charges £65 for all orders using Worldwide Medium Weight Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
Worldwide Large Delivery (3kg-5.9kg)
Becketts Store charges £75 for all orders using Worldwide Medium Weight Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
Worldwide Heavy Weight Delivery (6kg-20kg)
Becketts Store charges £99 for all orders using Worldwide Medium Weight Delivery. These deliveries have an online delivery tracking service, details of which are included in our 'Confirmation of Delivery' email sent to customers. Delivery charges are automatically calculated and added to the cart during the ordering process. A delivery requires the signature of the customer on arrival. Becketts Store stocks approximately 80% of products in store, a small number deliveries may take a little longer to deliver whilst we get stock in, if your order is required very urgently then please call Becketts Store on +44 (0) 1603 551008 and we can check stock for you and discuss your delivery.
For any further queries on deliveries please call +44 (0) 1603 551008 or email us at enquiries@beckettsstore.com.
RETURNS
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 45 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please call us on +44 (0) 1603 613466 or email enquiries@beckettsstore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective, damaged or wrong. If you need to exchange it for the same item then call us on +44 (0) 1603 551008 or send us an email at sales@armynnavy.com and send your item to: Becketts Store, 75-77 Dereham Road, Norwich, Norfolk, NR2 4HT, United Kingdom.
Shipping
To return your product, you should mail your product to: Becketts Store, 75-77 Dereham Road, Norwich, Norfolk, NR2 4HT, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated by Becketts Store. Shipping costs are non-refundable unless otherwise stated by Becketts Store.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from beckettsstore.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@armynnavy.com or by mail using the details provided below:
Becketts Store
75-77 Dereham Road, Norwich, Norfolk, NR2 4HT, United Kingdom.
OVERVIEW
This website is operated by Becketts. Throughout the site, the terms “we”, “us” and “our” refer to Becketts. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
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SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
• You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
• You must not transmit any worms, viruses, or any code of a destructive nature.
• A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - AGE-RESTRICTED PRODUCTS & MILITARY SURPLUS (KNIVES & AXES)
Certain products available on our site—including axes, machetes, survival knives, pocket knives, and ex-issue bayonets—are strictly age-restricted. In compliance with the UK Criminal Justice Act 1988 and the Offensive Weapons Act 2019, it is an offence to sell any bladed article or pointed tool to anyone under the age of 18. By placing an order for any bladed item, you explicitly declare that you are at least 18 years of age.
To maintain compliance with UK laws, we operate a direct customer verification policy. We reserve the absolute right to contact you via email or phone to request proof of age or a valid government-issued photo identification (such as a valid passport or UK driving licence) prior to processing, packing, or shipping your order. Orders that fail to satisfy age verification requirements within a reasonable timeframe will be cancelled and refunded immediately. All bladed items must be delivered using an Age-Verified Delivery courier service requiring a physical signature and a "Challenge 25" ID check upon arrival.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
SECTION 7 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
SECTION 8 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to upload or transmit viruses or any other type of malicious code; or (f) to scrape or crawl our data.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall Becketts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Becketts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 16 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
SECTION 17 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 18 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: enquiries@beckettsstore.com
Phone: +44 (0) 1603 551008
Postal Address: Becketts Store, 75-77 Dereham Road, Norwich, Norfolk, NR2 4HT, United Kingdom
